My domain doesn't connect
Checking your DNS records step by step.
1 min read · updated 1 October 2026
A domain shows Connected once its DNS points to FunnelOne. If it keeps saying Waiting for DNS:
1. Check the record
On Settings → Domains, each domain shows exactly which record it needs and what we found. For a subdomain like shop.yourbrand.com that's a CNAME pointing to the address shown there.
2. Check the name
At most providers you only enter the first part of the name: shop, not shop.yourbrand.com. Entering the full name often creates shop.yourbrand.com.yourbrand.com.
3. Remove conflicting records
A subdomain can't have a CNAME and another record (like an A record) at the same time. Delete the old one.
4. Wait, then check again
DNS changes can take from a few minutes up to a few hours. Press Check next to the domain on the Domains page.
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